Shippings, Returns and Exchanges
If for some reason you are not completely satisfied with your purchase we will gladly issue a store credit or exchange within 14 days upon receipt. The item must be returned in unused condition in its original package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
All returns must be approved by Joya. Before shipping back your return, please send us an email. Please include your order # and item you are returning. We will issue a shipping address and return authorization # which must be included on or in you return package.
19 Vanderbilt Avenue
Brooklyn, NY 11205
Telephone: +1 718.852.6979
Fax: +1 718.852.5829
Our atelier is under construction.
Ultimately, tours will take place on
Saturdays. Bespoke fragrance
consultations will be by
Mon - Fri: 10am - 6pm
Hours will extend once we open.
Collab & Client List